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Q:

How long are vouchers held on the system?

A:

Voucher images are available on Bankline for 60 days, if you need to view a voucher that's more than 60 days old you can request vouchers for up to 6 years through the 'Request Voucher' option.

If you ask to view a voucher it'll be available to view on Bankline the next working day.

Within 60 days you can view a voucher by selecting 'View' under 'Voucher' when on your account statement.

For Voucher images older than 60 days you'll need to select 'Account information' from the left hand menu and then 'Voucher request'.

The ability to view vouchers was added to Bankline in July 2017, this means you'll only be able to view and request vouchers from 10 July 2017 onwards. 

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