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How do I get a replacement card reader or Smartcard?


To order a replacement Smartcard or card reader you'll need to have administration privileges.

If you're an administrator follow the steps below:

To order a Smartcard reader:

  1. From 'Administration' section, select 'Manage Users'.
  2. Select 'Order Smartcard reader'.
  3. Hit 'Continue', then 'Confirm'.

To order a replacement Smartcard:

  1. From 'Administration' section, select 'Manage Users'.
  2. Select the relevant User ID.
  3. Scroll to the bottom and select 'Edit roles/Smartcard'.
  4. Now hit 'Order replacement Smartcard'.
  5. Select the address you'd like it sent to.
  6. Finally, hit 'Continue' then 'Confirm'.

Reminder: if you have Dual administration switched on, you'll need a second administrator to authorise your order.

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