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Q:
How do I change my Smartcard PIN?
A:
You'll need to know your existing PIN to do this. If you've forgotten it, you'll need to order a new Smartcard.
If you're using one of our new QR enabled Smartcards, follow these steps to change your PIN:
(The new card readers are black and have a camera on the back)
- Put your Smartcard into the reader and press 'MENU'
- Press '2' on your reader then enter your existing PIN
- Follow the onscreen instructions to create and confirm your new PIN.
If you're using one of the old Smartcard readers, here are the steps to change your PIN:
- Put your Smarcard into the reader and switch it on
- Press the INFO key on the Smartcard reader and select option 1
- Enter your existing PIN
- Follow the onscreen instructions to create and confirm your new PIN.
Your PIN can be between four and eight numbers.