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How do I use my Smartcard and reader?


Whenever smartcard authorisation is required, you'll be presented with a QR code to scan. To complete an authorisation, follow these steps:

  1. Insert your card into the reader (with the chip down and facing you) to switch it on 
  2. It will default to the camera view, scan the QR code on your screen using the reader. If you're having trouble scanning the QR code, see our troubleshooting tips
  3. Once scanned, your reader will ask you to confirm what you're approving. Once you're happy the details are correct, click 'OK' on your reader 
  4. You'll now be asked to enter your smartcard PIN, enter this and press 'OK' 
  5. Your reader will give you a 10 digit code, enter this into the boxes on your Bankline approval screen


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