Most commonly asked questions
- How do I release an import file?
- How can I check the status of my imported payments?
- My import file has a status of 'Imported with errors' -what does this mean?
- What does this import error message mean? ‘Your import file exceeds the maximum number of payments allowed within one import file (10,000). Please reduce the number of payments in this file, and/or create multiple files, prior to re-importing.’
- How do I view imported files?
- What does this import error message mean? ‘This file may be a duplicate of one recently imported. Please check before importing it.’
- How do I view errors on incomplete payment and transfer instructions?
- How do I authorise the import file?
- What extension should my import file have?
- My import file has a status of ‘Validating’ -what does this mean?