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What should I do if I don't recognise a payment that's been made?


If you don't recognise a payment that's been made from one of your accounts via Bankline, firstly check the payment details and who the payment was made by. 

Check with the user who keyed or approved the payment to see if they can clarify the details of the payment.

If you believe the transaction may be fraudulent contact the Bankline helpdesk for assistance as soon as possible.

How can I contact the Bankline helpdesk?

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