Most commonly asked questions
- How do I identify my Bankline administrator?
- How do I get a replacement card reader or Smartcard?
- What should I do if I've locked the PIN on my Smartcard?
- How do I reinstate a user who is locked out but still knows their PIN and password?
- How do I change my business address?
- What is 'Dual authorisation' and how do I set or change it?
- How do I update my contact details in Bankline?
- What are the different master roles?
- How do I change my Smartcard PIN?
- What's a 'User ID'?